Refund & Cancellation Policy
This policy explains how cancellations, refunds and payment-related requests are handled for services provided through GM7 Portal.
✦ Our Approach
GM7 Portal aims to maintain a clear and transparent payment and cancellation process for its members. Please review the applicable package, service and payment information before completing a purchase.
◎ Membership & Package Payments
Membership and package payments are made voluntarily after the member reviews the applicable package, services, training or other benefits.
Membership fees are generally non-refundable after successful registration or payment, except where an applicable exception is specifically provided under this policy or required by applicable law.
↩ Cancellation
A cancellation request may be submitted to GM7 Support for review. Approval of a cancellation does not automatically mean that a refund will be issued.
- Cancellation requests are reviewed individually.
- Access to services may be affected after cancellation.
- Completed or already-used services may not be eligible for refund.
- Any applicable refund will follow the relevant package and payment terms.
◆ Duplicate Payment
If a member believes that the same payment was charged more than once because of a technical or payment processing issue, the member may contact GM7 Support with the relevant payment information.
Verified duplicate payments may be reviewed for an appropriate adjustment or refund.
⚡ Payment Failure
If a payment appears to have failed but the amount has been debited from the member's bank account, the member should first allow the payment provider or bank to complete its normal settlement or reversal process.
If the amount is not resolved within the applicable processing period, the member may contact GM7 Support with the payment details for assistance.
🎓 Training & Course Access
Training or learning access is provided according to the selected package and its applicable validity period.
Once training resources or member benefits have been accessed or substantially used, the applicable payment may not be refundable unless otherwise stated in the relevant package terms or required by applicable law.
🎨 Handmade Marketplace & Product Services
Marketplace-related services, product submission, listing, packaging, product support and selling opportunities may be subject to separate applicable terms.
Product submission or marketplace participation does not itself constitute a completed sale and does not guarantee a sale or payment from product sales.
✓ Refund Review Process
Where a refund is applicable, GM7 may review the request and supporting payment information before processing it.
◈ Payment Providers
Payments may be processed through third-party payment service providers. Processing times for refunds, reversals or failed transactions may depend on the payment provider, bank or financial institution.
⚠ Important Information
- Please review package details before making payment.
- A payment confirmation does not guarantee marketplace sales or any particular result.
- Refund decisions are subject to the applicable package terms and this policy.
- GM7 may update this policy when necessary.
✉ Need Help With a Payment?
For refund, cancellation, duplicate payment or payment-related questions, please contact GM7 Support.
✉ Contact GM7 Support