Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information Kastori Art may collect, why we use it, how we protect it and the choices available to you when you use our website, services or place an order.
By using the Kastori Art website, creating an account, contacting us or placing an order, you may provide information that is necessary for us to provide our products, services, customer support and website functionality.
Information You Provide
We may collect information that you voluntarily provide when you create an account, place an order, contact us, request support, submit a form or otherwise interact with Kastori Art.
- Name and contact information.
- Email address and account information.
- Billing and delivery information.
- Order and transaction details.
- Information provided when contacting customer support.
- Reviews, feedback or other information you choose to submit.
Transactions and Payments
When you place an order, information necessary to process and fulfil that order may be collected, including order details, billing information and delivery information.
Payment transactions may be processed through third-party payment providers. Kastori Art does not need to store your complete card, banking or other payment credentials when those details are handled directly by the applicable payment provider.
Technical Information & Cookies
When you visit our website, certain technical information may be collected automatically by the website, hosting environment, security systems or other technologies used to operate the site.
- IP address or approximate technical location.
- Browser and device information.
- Operating system information.
- Pages visited and basic usage information.
Cookies and similar technologies may be used to maintain sessions, remember preferences, support website functionality, improve performance and help understand website usage.
Why We Use Your Information
Information collected by Kastori Art may be used for purposes including:
- Creating and managing customer accounts.
- Processing and fulfilling orders.
- Providing delivery and order-related communication.
- Responding to customer questions and support requests.
- Processing returns, refunds and order issues.
- Improving website functionality and customer experience.
- Protecting the website against fraud, abuse and security threats.
- Meeting applicable legal or regulatory requirements.
Emails and Customer Communication
We may use the contact information you provide to communicate with you about your account, orders, payments, delivery, returns, refunds, support requests or other service-related matters.
Where promotional communication is offered, applicable choices or opt-out options may be provided where required.
When Information May Be Shared
Kastori Art does not intend to sell your personal information as a commercial product. Information may be shared only where reasonably necessary to operate the website, provide requested services, complete transactions or comply with applicable requirements.
- Payment and transaction service providers.
- Shipping, delivery or logistics partners.
- Website hosting, security or technical service providers.
- Professional or service providers supporting our operations.
- Government authorities or other parties where required by law.
External Platforms and Links
Our website may use third-party services or contain links to external websites. Those third parties may have their own privacy policies, terms and data-handling practices.
Kastori Art is not responsible for the privacy practices of external websites that are outside our direct control. We encourage you to review the applicable privacy information before providing personal information to a third-party service.
How We Protect Your Information
Kastori Art takes reasonable measures to protect information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.
How Long Information Is Kept
Personal information may be retained for as long as reasonably necessary to provide services, maintain records, process transactions, resolve disputes, prevent fraud, meet legal obligations or protect legitimate business interests.
When information is no longer required for these purposes, it may be deleted, anonymized or otherwise handled according to applicable requirements and operational needs.
Your Privacy Choices
Depending on applicable law and the circumstances, you may have rights or choices relating to your personal information.
- Request access to certain information we hold about you.
- Request correction of inaccurate information.
- Request deletion where applicable.
- Ask questions about how your information is used.
- Withdraw consent where processing is based on consent, subject to applicable conditions.
- Raise a privacy-related concern with us.
Some requests may be subject to verification, legal requirements, record-retention obligations or other applicable limitations.
Use by Children
Our website is intended for general customers and is not specifically designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that the matter can be reviewed and appropriate action can be considered.
Changes to This Privacy Policy
Kastori Art may update this Privacy Policy when necessary to reflect changes in our website, services, business practices, technology or applicable requirements.
The latest version published on this page will apply from the date it becomes effective, subject to applicable law.
If you have a question, concern or request relating to your personal information or this Privacy Policy, contact our support team.