Order & Tracking

What You Can Check

Depending on the available order information, you may be able to review details related to your purchase and delivery.

• Order ID and order details.
• Order processing status.
• Shipping or delivery information where available.
• Payment or order-related information.
• Support information for delivery or order issues.

Understanding Your Order Status

Delivery Information

Delivery times may vary depending on the destination, shipping partner, product preparation time, weather, holidays and other circumstances affecting transportation.

If your order is delayed or you experience a delivery issue, please contact Kastori Art with your Order ID and a clear description of the problem.

Something Wrong With Your Order?

If you receive a damaged, defective or incorrect product, or if you experience another significant order issue, please contact us as soon as reasonably possible.

• Keep your Order ID available.
• Provide your registered or billing email address when requested.
• Describe the issue clearly.
• Provide photographs where relevant.
• Keep the product and packaging where required for review.

Need a Return or Refund?

If your order has a qualifying issue, return or refund requests are handled according to the applicable Kastori Art policies.

Please review the relevant policies below for detailed information about eligibility, shipping and refund procedures.

About Tracking Updates

Tracking information may become available after an order has been processed and dispatched. Depending on the shipping partner, there may be a short delay before tracking information appears.

If tracking information is unavailable or appears incorrect, please contact Kastori Art support with your Order ID so that the order can be reviewed.