Frequently Asked Questions

Many products featured on Kastori Art are handmade or artisan-created. Product descriptions should be checked for the specific details of each item.

Yes. Handmade and artisan products may have small variations in colour, texture, pattern or finishing. These natural differences can be part of the character of a handmade piece.

Browse the Shop, select the product you want, add it to your cart and continue through checkout to complete your order.

Please contact support as soon as possible if you need to change an order. Changes may depend on whether the order has already been processed or dispatched.

Cancellation availability depends on the status of your order. Contact support as early as possible with your Order ID if you need to request a cancellation.

After a successful order, you should receive the relevant order confirmation details. Keep your Order ID safely for future reference and tracking.

Available payment methods are shown during checkout. Payment options may vary depending on your location and the payment system available for your order.

First, check your payment details and try again if appropriate. If the issue continues or money has been deducted without a successful order, contact support with the relevant order or transaction details.

Please visit our Shipping & Returns page for the latest information regarding shipping, delivery and returns.

Use your Order ID on the Order & Tracking page. Tracking information may become available after your order has been processed or dispatched.

Tracking details may take some time to appear after an order is processed or handed over for delivery. If your tracking information still does not appear, please contact support with your Order ID.

Return eligibility depends on the applicable product and return conditions. Please review our Shipping & Returns policy before requesting a return.

Please review the Refund Policy first and then contact support with your Order ID and the relevant details of your request.

If your order arrives damaged, contact support as soon as possible and provide your Order ID along with the relevant details and, where appropriate, supporting photographs.

You can read the complete Refund Policy here.

Custom or personalised work may be available for selected products or creators. Please contact us with your idea, requirements and preferred details so availability can be considered.

Small variations can naturally occur during handmade production. Differences in texture, shape or colour may reflect the individual character of the creation rather than a manufacturing defect.

Account requirements may depend on the checkout experience available on the website. Creating an account can also make it easier to manage your orders and saved items.

Wishlist allows you to save products you are interested in so you can easily find them again later.

Use the password reset option to request a new password.

Your Order ID is the main information you should keep ready when checking your order status or contacting support.

Double-check the Order ID you entered. If the problem continues, contact support and provide the order details available to you.

For questions that are not answered here, please visit our Contact page and send us your request.

If your question is related to an order, include your Order ID and a clear description of the issue. This helps us understand your request more efficiently.