From Our Studio,
To Your Hands.
Everything you need to know about shipping, delivery, returns, exchanges and refunds for Kastori Art products, handmade creations and raw materials.
Everything in one place.
Shipping Information
Kastori Art prepares and ships orders according to the product type, availability, preparation requirements and delivery information applicable at the time of purchase.
Some products may require additional preparation time, especially handmade products, carefully prepared materials or items that are made or arranged specifically for an order.
Available shipping information, applicable charges and estimated delivery details will be presented through the relevant ordering process wherever applicable.
Customers are responsible for providing a correct and complete delivery address, contact information and other information required for successful delivery.
Delivery Time & Process
Delivery time may vary depending on the destination, product availability, preparation time, logistics conditions and other operational circumstances.
Any delivery estimate provided by Kastori Art should be understood as an estimated timeframe rather than an absolute guarantee, unless specifically stated otherwise.
Delivery may also be affected by public holidays, weather, transportation conditions, local circumstances, address issues or circumstances outside reasonable control.
- Orders may require processing before dispatch.
- Handmade items may require additional preparation time.
- Delivery timelines can vary by destination.
- Delays caused by external circumstances may occur.
Before Your Order Ships
After an order is placed, Kastori Art may need to prepare, check, package and arrange the selected products before dispatch.
Preparation time can differ between raw materials, ready-to-ship products, handmade creations and other products available through the website.
Customers should ensure that their delivery information is accurate before the order enters the dispatch process.
Returns & Exchanges
Return or exchange eligibility depends on the product, condition of the item, order status and the applicable Kastori Art policy.
Products requested for return should generally be kept in their received condition and should not be unnecessarily used, altered or damaged after delivery.
Customers should contact Kastori Art as soon as reasonably possible when they believe an item may qualify for a return or exchange.
Not every product may be eligible for return or exchange. Product-specific conditions may apply, particularly for handmade, customized, prepared or otherwise specially handled items.
Refund Information
Where a refund is applicable, it will be handled according to the relevant Kastori Art policy and the circumstances of the order.
Refund processing may depend on the reason for the refund, the condition of the returned product, verification of the order and completion of any applicable return process.
The time required for a refund to become visible may also depend on the payment method and financial institution involved.
Customers should keep relevant order information available when contacting Kastori Art regarding a refund.
If Your Order Arrives Damaged
If a product appears damaged when it arrives, please contact Kastori Art as soon as reasonably possible.
To help us understand the situation, customers may be asked to provide photographs or other relevant information about the product and its packaging.
- Keep the damaged product and packaging safely.
- Take clear photographs of the affected item.
- Keep your order information available.
- Contact Kastori Art promptly.
In some situations, packaging information may help us understand what happened during transportation.
Wrong or Missing Item
If you receive an item that does not match your order, or believe that an ordered item is missing, please contact Kastori Art as soon as reasonably possible.
We may review the order information and request relevant details to help identify and resolve the issue.
Please avoid unnecessarily using or altering an incorrectly delivered product while the matter is being reviewed.
Handmade Products & Natural Variations
Kastori Art celebrates handmade creativity. Because many products may be handmade, handcrafted or artistically prepared, small differences may naturally occur.
Variations in colour, texture, shape, pattern, finish or minor details may occur between individual pieces.
Such variations can be part of the character and authenticity of handmade work and should not automatically be treated as a product defect.
That individuality is one of the things that makes handmade art special.
Raw Materials & Craft Supplies
Raw materials and craft supplies may differ in appearance, texture, natural characteristics or packaging depending on the material and available stock.
Customers should carefully review the product description and available information before purchasing materials for a particular creative project.
Kastori Art cannot guarantee that every material will be identical to another batch where natural or manufacturing variations are possible.
Order Cancellation
Cancellation may be possible depending on the current status of an order.
Customers who wish to cancel an order should contact Kastori Art as soon as possible.
Once an order has entered preparation, customization, packaging or dispatch, cancellation may no longer be possible or may be subject to applicable conditions.
Accurate Delivery Information
Customers are responsible for checking the accuracy of the delivery address, phone number and other information supplied during checkout.
Incorrect, incomplete or outdated information may cause delivery difficulties or delays.
If you notice an error after placing an order, please contact Kastori Art as soon as possible.
Delays Beyond Reasonable Control
Delivery and order processing may occasionally be affected by circumstances outside reasonable control.
- Severe weather conditions.
- Transportation or logistics disruptions.
- Public holidays or operational closures.
- Address or contact-related delivery issues.
- Unexpected operational or technical circumstances.
Kastori Art will make reasonable efforts to communicate significant issues where appropriate.
How This Policy Works With Our Other Policies
This Shipping & Returns Policy should be read together with the applicable Kastori Art Terms & Conditions, Privacy Policy and other relevant policies or product-specific information.
Where a product or service has specific conditions, those conditions may apply in addition to the general information provided on this page.
We're Here to Help
If you have a question about shipping, delivery, a damaged item, a return, exchange or refund, please contact Kastori Art with your relevant order information.
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Made with care.
Sent with purpose.
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